FAQ

 

NOTICE: This item is a personal care/custom made product, and is a FINAL SALE item, so if you have any questions before purchasing, be sure to contact us - we respond to ALL inquiries. This item does not qualify for a refund after the package has been shipped EVEN IF THE PRODUCT IS RETURNED UNOPENED. The reasons for this are: Product Liability-personal care products cannot be re-sold to someone else, even if returned unopened or appear unopened.

Does your company offer international shipping? We are not offering international shipping at this time. We are sorry for any inconvenience. 

How long does it take for me to receive my package? Orders are processed in the order they are received, and can take up to 7 to 14 business days from the date you place your order to be shipped. All orders are handcrafted with great care and  passion attention, and are shipped as soon as possible.

Does the product work on all hair types? Yes, products are made for everyone to use. Products can be used on all hair types and textures, and are not geared towards any particular hair type.

Does the product work for men and women? Yes, products are made for everyone to use. They can be used by men, women, and children ages 7 and up.  

Can children use your products? Yes, our products are gentle enough for children to use. We do not recommend that children under the age of 7 use the products, or children who are known to suffer from allergies.

I suffer from allergies; can I still try your products? Although all products are made with all natural ingredients, it is not recommended that anyone who suffers from several allergies (also known as environmental allergies), try our products. If you are known to have allergic reactions to a variety of substances, it is recommended not to try the products as anything may trigger a reaction for you.

Do you have any discounts when you order products together? Discounts are only available when a specific discount or special promotion is announced. Otherwise, products are all sold at normal individual price. We have two (2) value sets (4-Item Hair Growth Set and 5-Item Hair Growth Set) available for purchase.

I placed an order online but want to pick up instead, can I pick up my order? No, orders placed online will be processed as an online order and be shipped to the shipping address provided.

Do you have someone available to examine my hair and tell me which products I should use? We do not offer the service of providing hair consultations and evaluating the hair. We recommend all of our customers see a dermatologist for a scalp examination to determine what conditions they may have. We may offer product recommendations based off product purposes and results of other product users.

How soon will I see results? When properly using products according to instructions provided on the label of each product, Everyone is different  results will depend on how severe your issues are  but should show results within 1 month of correct usage.

May I use these products with other hair products? Vida Hair Growth products may be used in combination with other products, however it is not recommended to mix with other hair products, which may contain harmful chemicals and unnatural ingredients that can damage the hair or stop your growth process